Terms of Service

Updated 1st of July, 2024.

1. TERMS OF USE 2. APPLICABLE LAW 3. PERMISSION 4. WARRANTIES/LIABILITIES 5. PROPRIETARY RIGHTS 6. OUR LIABILITIES AND RESPONSIBILITIES 7. ABOUT US 7.1. REGISTRATION 8. DASHBOARD/OVERVIEW 9. SALES 9.1 General Sales 9.1.1 Add Customer 9.1.2 Add Attachment 9.1.3 Add Bank 9.2. Invoice 9.3 Recurring Invoice 9.4 Receipts 9.5 Quotes 9.6 Sales Link 9.7 Customers And Debtors 10. PURCHASES 10.1 Expense 10.1.1 Add Item 10.1.2 Add Vendor 10.1.3 Add Evidence File 10.1.4 Add Bank 10.2 Bills 10.3 Purchase Order 10.3 Expense Claim 10.4 Inventory Restock 11. CONTACT 12. PRODUCT AND SERVICES 13. DEBT MANAGER 14. BANKING 14.1 Bank Rules 14.2 Reconciliation 15. ACCOUNTING 15.1 Chart Of Account 15.2 Manual Journal.15.3 Financial Reporting 15.3.1 General Cash Book 15.3.2 Trial Balance 15.3.3 Statement of Profit and Loss 15.3.4 Statement of Cash Flow 15.3.5 Sales Tax Summary 16. ASSET MANAGER 16.1 Fixed Asset 16.2 Asset Schedule 17. FINANCIAL PLANNING 17.1 Budgeting 17.2 Financial Forecast 18. BUSINESS 18. 1 Add Business 18.2 Manage Currency 18.3 Team 18.4 Branches And Departments 19. PAYMENT 20. NON-REFUND POLICY 21. PRICING MODEL 22. SUPPORT.23. MODIFICATIONS 24. SERVICES 25. END OF SERVICE 26. INDEMNIFICATION 27. DISCLAIMERS 28. Frequently asked Questions (FAQ)

1. TERMS OF USE

The terms of service set forth hereunder is a legally binding Agreement between us AjoPay Financial Technology Limited also referred to as “Tyms”. Tyms is a Tyms flagship product which is an automated financial management software for businesses of all sizes.

This Terms of Service details Tyms’s obligations to you. It also highlights the benefits of using our Services and you must consider such carefully as you will be bound by the provisions of this agreement through your use of this mobile App or web App or any of our services.

The access to and use of this Platform (Website and App) implies that the user has read and accepted our Terms of Use. If you disagree with any part hereof, do not access the Platform.

2. APPLICABLE LAW

These Terms of Use shall be interpreted and governed by the laws currently in force in the Federal Republic of Nigeria. Also, all disputes arising from this Agreement shall be governed by and construed in accordance with Nigerian law and other international laws if need be. Any dispute arising out of or relating to this agreement, including any question regarding its existence, validity, contractual obligation or termination by the Parties, shall be settled through amicable informal and formal discussions between the Parties.

We each undertake to the other that we will comply fully with all applicable legal obligations and all applicable statutes, laws, regulations, directives or requirements made by any governmental authority or equivalent body of competent jurisdiction.

3. PERMISSION

Permission is thereby granted to download one copy of the materials (information or software) on Tyms’s website for personal, non-commercial, commercial transitory viewing and usage only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; attempt to decompile or reverse any software contained on Tyms’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

4. WARRANTIES/LIABILITIES

It should be noted that in no event shall Tyms or its employees be liable for any damages (including without limitation,damage for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tyms. The following holds under this agreement.

You may not assign, license or transfer any of your obligations under these Terms to any third party.

We may freely assign our rights and obligations under these Terms.

The enforceability or otherwise of any clause, sub-clause or provision of these Terms shall not affect in any way the enforceability of the remainder of these Terms.

A person who is not a party to this agreement has no right to enforce any of these Terms but this does not affect any remedy to be done.

Tyms warrants that, for the duration of your use of the Services, the application is up to date and valid. We also reserve the right to suspend our Services at any time if we find that the use of this app breaches the warranty in these terms written.

NOTE: We do not warrant that your use of the Services will be uninterrupted or error-free; or that the Services or the information obtained by you through the Services will meet your requirements. It therefore holds that the use of the Services is not intended to amount to financial or accounting advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the information obtained by you through the Services.

5. PROPRIETARY RIGHTS

All intellectual property rights in the Tyms Services throughout the world belong to us and the rights in the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Services other than the right to use them in accordance with these terms. The user is therefore encouraged to keep a secure and confidential password for his access to the services within the confines of the license given.

6. OUR LIABILITIES AND RESPONSIBILITIES

We shall provide the Services with reasonable skill and care. However, we shall not be responsible for any failure to deliver the Services resulting from factors outside of our control, or any failure on your part to maintain an online connection between your systems and ours, or provide us with accurate information as reasonably requested by us to perform our Services.

7. ABOUT US

Our mission for Tyms is to drive dynamic accounting software globally and enable access to a wide range of tools and services to stay ahead when you register with us.

Tyms aims at handling accounting and bookkeeping and this includes storing financial data and performing business transactions. It’s a time-saving solution that eliminates redundant data entry. Below are the advantages of this app:

It automates redundant tasks

It helps with taxes

It provides digital invoices

It helps in creating receipts

It oversees cash flow

It enables wide accessibility

It prepares Financial books for you

7.1. REGISTRATION

To use Tyms, you have to create an account by signing up and to complete this process you would also have to provide us with certain information that personally identifies you. Signing up is done with an email and phone number connected to your whatsapp and then an OTP is sent. Later in the profile page, information such as your email, first name, last name, phone number, and a picture of your logo is required. These details upon verification would give you access to our platform. Note that you are required to select your country of residence.

In maximizing the total use of this app, the profile is divided into two forms; The personal profile and the Business profile. In these profiles names, address, tags, passwords, business socials,website, phone number are required to effectively customize each profile.

It is very important for users to input correct details of their information so that they can fully enjoy Tyms services and products. Note that you give express permission to all these by filling in your details on the mobile App. You also have the right to refuse to authorize the use and/or disclosure of your Personal Information. However, if you choose to exercise this right, you may not be able to utilize some features of the Services we provide.

8. DASHBOARD/OVERVIEW

Upon registration, the dashboard is customized to the name of the brand or individual registered. This is to show and identify the financials of who and what would be processed on the app. One of the major advantages of Tyms is that it holds information and financials of up to three years. With this, users have easy access to the previous years.

Also on the dashboard, there is a graphical summary of Cash flow, profit and Loss, expenses and payable. These graphs succinctly show total inflow, total outflow, total income, total expenses, total net income, expenses,receivables due and payables due.

This is represented in figures and in graphical form. The graphical form allows you to link and compare data from various time periods.

These figures are to give a first hand summary on the financials of the user before even delving deep into the app. Using these metrics, the user can gain a clear understanding of the financial state of the business and also compare these metrics to previous quarters to understand how the metrics are trending over time.

9. SALES

After recording items in both inflow or outflow, the user can then manage the transactions as all are covered in the “Sales Record/General Sales” tab. The aim of the record is to keep accurate balance forward records from year to year and also to compare and reconcile your inventory balances for different fiscal periods. With this feature the user can also access information about an item's quantity and cost at any time. The sales record also shows a brief summary of the business financials.

9.1 General Sales

General sales describes all of the income that is brought to your business through its activities. This can either be from proceeds from sales of goods or services or Returns on investments. To record inflow of cash on the app, the user can either record manually or import the sales record using the Tyms template as a guide

To get a result, an item needs to be added for record purposes and to create a narration for the item.

When adding an item, the user must indicate the type of service, the product name, the unit, the quantity as well as the cost and selling price. This feature details the amount paid, payment category, payment due date, narration and also the record date. The app automatically calculates the total amount imputed and also gives a total balance of the items filled. In turn, you can choose to generate an invoice for the record.

This feature also gives room for detailing such as:

9.1.1 Add Customer

For better record purposes and also for the generation of a well detailed invoice, the user is to provide the information of the customer or person involved in the transaction. In doing this the “Add Customer” tab enables information such as the customer name, email, phone number and home address to be imputed and saved. Subsequently the system gives suggestions on the names you intend to add and this is so because you already have a database of saved customers on the app.

9.1.2 Add Attachment

In record keeping, the importance of receipts or invoices can not be overemphasized. Receipts act as a log, allowing you to keep track of additional information in a given transaction. Tyms here aims to back up the user’s transaction with evidential receipts. In clicking this tab, the user can upload the image either by allowing Tyms access into the photo gallery or by taking the picture directly.

9.1.3 Add Bank

The user is also expected to record the receiving bank account for a certain record. This is done using the “add bank” tab. Here the user can either provide the information of the business or a personal bank account. This will aid the tracking of funds received.

NOTE: A user can add payment and also update payment within the app. This implies that when a customer has an outstanding balance, the balance when paid can be updated on the app. All you need to do is search for the customer and click on the “Add payment’ button.

9.2. Invoice

An invoice on Tyms is a financial document issued to a buyer containing details such as the quantities of goods or services purchased or patronized, the cost of purchase, date and in most cases, the payment terms and payment gateway links. To generate an invoice on Tyms, the user must have inputted an item with the other details as required. So far the user has filled in the business details in the profile section, the invoice is customized to carry the business name, logo and business colors.

The Invoice page details the invoice number, invoice narration, customer name, payment status, receivables, the amount paid and the outstanding amount if there is.

Invoice can be edited or deleted on the app. Also note that on the app, there is a collection of all the invoices that have been sent out and these invoices depict the status of the payment, narration and due date. This creates an overview for the user to see the status and take necessary actions. The status could be due soon or overdue.

A gateway link can also be attached to the invoice, as long as the customer pays using the link the sales is recorded automatically and a receipt is generated and sent to the customer automatically.

9.3 Recurring Invoice

Recurring invoice is an invoice that is sent to the same customer, with the same amount over and over again but at different intervals. It functions when a business offers the same product to a customer on a consistent basis. The Tyms user should however confirm from time to time that the invoice details the correct information. The Recurring invoice details customer name, creation date, start date, next date, end date, amount, status, frequency, and payment action.

9.4 Receipts

Receipts can also be generated on Tyms as soon as payment is confirmed via the payment link the seller inputs in the customer invoice for payment. This further helps to show transparency and track all monies that go into the business. To create or generate a receipt, the user adds an item from the number of items recorded in inventory. The receipt contains Receipt no, narration, customer name, amount, payment category. If payment is done manually, then the user can add payment to generate a receipt for the customer while if payment is made using the payment gateway link in the invoice then a receipt is automatically sent to the customer.

The receipt can also be tweaked by changing the color, adding specific terms and adding a unique tracking number.

9.5 Quotes

This feature primarily contains quotes and estimates. A quote is the exact amount given for a job offered. This is usually created and sent to the user’s customer which is primarily to give an overview to what they are paying for.

The quote contains quote number, quote due date, item descriptions and price list. Just as receipts, the items can also be edited and customized to fit business purposes. Once it is created and sent to the customer and the customer agrees to the items on the quote, the user proceeds to approve or reject the quote. Upon approval the quote is converted to an invoice.

The Quotes are categorized into associated quotes and general quotes; Associated quote is the quote created by the user or an account manager that is authorized on Tyms and general quote is the quote created by team members which is privy to the team member and manager alone. This is to create some form of disclosure in team expenses.

9.6 Sales Link

This feature is closely tied to invoice. Here, the items are listed and a link is generated for the user to send to the customer. The user can however put the valid number of days that the link will be in use before it expires. The sales link can also include installmental payment. The link contains the sales item, sales description, due date, payment link and option to pay installmentally.

Once the customer clicks the link and selects the items they want, a customized invoice is generated. When the payment is made, such payment is posted on time as long as the bank sync is active.

9.7 Customers And Debtors

The app helps the users to retain customers, debtors and their details that have been saved on the platform.This is saved for a long period of time so far the user keeps subscribing to the platform. It also shows the amount due from the customer.

10. PURCHASES

This feature embodies all the outflows that take place on the app.Under this feature are:

10.1 Expense

Record outflow refers to all of the expenses paid out by your business. This includes any debts, liabilities, and operating costs or any amount of funds leaving your business. Tyms provides the avenue to input inventories of the above in order to have a balanced financial report.

Tyms enables a user to add expenses manually, import expenses or by capturing receipts. The App has the capacity to capture receipts and automatically enables the software to automatically extract relevant information, record the items, and populate your accounting software. Upon the addition of items, the following details are required:

10.1.1 Add Item

When adding an item, the user must indicate the type of service, the product name, the unit, the quantity as well as the cost and selling price.

This feature details the amount paid, the payment due date and also the record date. The app automatically calculates the total amount imputed and also gives a total balance of the items filled.

10.1.2 Add Vendor

For better record purposes the user is to provide the information of the vendor involved in the transaction. In doing this the “Add Vendor” tab enables information such as the Business name,Contact name email, phone number and Business address to be imputed and saved.

10.1.3 Add Evidence File

In record keeping, the importance of receipts can not be overemphasized. Receipts act as a log, allowing you to keep track of additional information in a given transaction. Tyms here aims to back up the user’s transaction with evidential receipts. In clicking this tab, the user can upload the image either by allowing Tyms access into the photo gallery or by taking the picture directly.

10.1.4 Add Bank

The user is also expected to record the originating bank account for a certain record. This is the bank from where the cash is going out. This is done using the “add bank” tab. Here the user can either provide the information of the business or a personal bank account. This will aid the tracking of funds sent.

10.2 Bills

A bill is a step-by-step documentation used to request or remind payment and record expenses. The recurring bills of an organization can be recorded here for later purposes. Once the bill’s payment is updated as payment made, it is automatically posted into expense. The bill contains the amount owed by the recipient and includes the price of goods, date, vendor’s contact,payment outstanding.

10.3 Purchase Order

In a bid to create an all round automated bookkeeping app for our users, the Purchase order feature is issued by the buyer to the vendor. This feature enables the user to outline exactly what the order should contain and the delivery time. They are categorized into Associated orders and general orders. The user should confirm that all the details are well spelt out before sending out the order.

10.3 Expense Claim

This feature is a great added value to business with large teams as it allows a seamless flow of communication regarding expenses to be incurred by the business. Expense claim is a formal request for a payment to be made. It contains some information that enables the employer to verify the product and amount that is to be approved.

This is subdivided into quick claims and item based. For quick claims, just as the name implies, it is quick and requires not too long details. It contains the claim date, currency and title. After filling in this, the user submits the claim for approval.

For Item bases claims, the user or employee fills in the necessary information containing the name of product or service, the vendor’s details, the expected due date, note and evidential attachment. After all information is filled in and the claim submitted, the employer then gets an email notifying of the claim. The employer then proceeds to either approve or disapprove.

Note that Tyms has no ability to approve or disapprove a claim on your behalf.

10.4 Inventory Restock

For Inventory restock, the items are restocked on the page to avoid the hassle of recording afresh. So far the item is on the inventory list, it can be restocked. This additional record is automatically posted and updated on inventory

11. CONTACT

In the use of Tyms, it helps to accumulate the information of vendors, creditors and vendors over time. A user can then be able to see all the vendors that the business has patronized and their detailed information.

12. PRODUCT AND SERVICES

This is often known as inventory. Here you can add items and keep inventory and track of the number of goods left in stock in your business. In this feature, items are added by naming the product. All items are stored in inventory and a user can select at any time of use.

The Inventory feature also details the items, shows analytics of number of units and stock available as well as the imputation of the cost and selling price. This in turn gives the total worth of estimated profit and also the total worth of stock left. The feature also shows inventory valuation of the total stock in the inventory as well as the shelf life of such products. Note that goods can be grouped into either Inventory or non-inventory goods.

13. DEBT MANAGER

This is an added feature for Tyms users to have an overview of the outstanding amounts and keep track of their debts and manage their repayment. This can be useful for users who owe money to others, or have money owed to them. It is therefore grouped into receivables debt manager and payable debt manager.

Users can input information about their various debts, including the creditor’s name, the amount owed, the due date, and address.

This feature also helps to often provide reminders or notifications to help users stay on top of their repayment schedule, alerting them to upcoming due dates.Tyms also allow users to log payments they make, updating the debt information automatically as they make progress.

14. BANKING

Tyms allows a user to manage several banks. Here, a user can connect several banks and manage the accounts on the platform. The feature streamlines all the business transactions and enables users to see them altogether on the platform. In this, the user can see Total book balance, total posted balance and also the amount of banks connected to Tyms.

14.1 Bank Rules

It refers to a set of predefined or user-configured criteria and conditions that automate the categorization and processing of bank transactions. These rules help streamline the reconciliation process, improve accuracy, and save time when working with your financial data.

When set on Tyms, it helps to simplify the recording and categorization of transactions that flow in and out of your bank accounts so they can be used to match incoming bank transactions with existing records.

A user can set the Rule name, the bank and destination and category such transaction should be posted to.

14.2 Reconciliation

Reconciliation is a crucial financial control process that helps in identifying errors, detecting fraud, and ensuring the accuracy and integrity of your financial records on Tyms. While a user has recorded all financial transactions including income and expenses, Tyms helps to compare the transactions listed on your bank statement with those in your accounting records.

This further helps the user to notice discrepancies as the primary goal of Tyms bank reconciliation is to identify and rectify any discrepancies between your own accounting records and the bank’s records, ultimately ensuring the accuracy of your financial data.

15. ACCOUNTING

15.1 Chart Of Account

These are the various categories where transactions fall into. On this tab, users categorically pick the Account type and subtype of transactions they have made. It should be noted that without these categories financial statements can not be generated correctly. This means that every action recorded on the Tyms is seen here and correctly categorized.

15.2 Manual Journal.

You can pass credit and debit transactions through the manual journal. A manual journal is often referred to as Journal entry. It is a feature on Tyms that allows users to make specific accounting transactions that are not automatically captured through routine business operations. The manual journal can be used to record transactions that don’t naturally fit into the automated processes for making adjustments or corrections to the general ledger. This can include rectifying errors, updating account balances, or recording one-time, non-repetitive transactions.

15.3 Financial Reporting

Financial reports are periodic statements that present the financial status of a company at a certain point in time, or over a stated period. After the inputting of inflows and outflows, Tyms aims at curating the following:

15.3.1 General Cash Book

The main purpose of the General cash book is to explain vividly the business’s financial position at a particular point in time by showing the details of the assets of the business along with its liabilities and owner’s capital.

15.3.2 Trial Balance

The purpose of a trial balance is to ensure that all entries made into a business's general ledger are properly balanced. Here, Tyms Book lists the ending balance in each general ledger account. And here the total amount of the debits and credits in each accounting entry are supposed to match.

15.3.3 Statement of Profit and Loss

A profit and loss statement is a type of financial report that businesses put together. It includes expenses, revenues, profits and losses over a specific period of time. This statement can also commonly get referred to as a statement of operations or an income statement.

This feature breaks down and gives an overall picture of how well your business is able to generate sales. As well, it provides insights into your overall ability to create more profits and manage all of your expenses. With Tyms Book’s profit and loss statement the user gets illustrations on how the business has performed over a specific time period

15.3.4 Statement of Cash Flow

The cash flow statement is important because it is used to measure the cash position of the business, i.e., the inflow and outflow of cash and cash equivalents in the business for an accounting year, and it also helps the business to know the availability of cash in their business. Tyms Book thus helps to holistically show the cash position of the company

15.3.5 Sales Tax Summary

ThE sales tax summary report can help you identify any delinquent transactions that affect your sales tax reporting and also help your tax preparer file your returns. The Tax Summary Report gives you a breakdown of the value of the sales tax you have collected, along with how much you have paid taxes on Expenses.

16. ASSET MANAGER

This feature is used to manage, maintain and oversee all the purchase, sales documented on the app.In maintenance, the Manager can foresee expenses that might incur in the later future. This feature essentially makes it possible to forecast future expenses and prepare for them. This is categorized into fixed asset and asset schedules.

16.1 Fixed Asset

A fixed asset is an asset purchased for a long term use. Usually, they are not likely to be quickly converted to cash. An example is office equipment. The user is expected to input all fixed assets owned by the company to have an overview.

16.2 Asset Schedule

This lists all the fixed assets in the business, providing necessary details such as original cost, date of purchase, net value e.t.c

17. FINANCIAL PLANNING

17.1 Budgeting

Tyms also allows the user to budget for future expenses to be incurred by the business in the long run. It allows the user to plan for amounts to be spent. Tyms tracks budgeting over specific periods while showing the actuals and variance. Overall, it gives the user the knowledge of if the business is in deficit or surplus.

17.2 Financial Forecast

Forecasting is determining what is going to happen in the future by analyzing what happened in the past and what is happening now. It’s a planning tool that helps businesses adapt to uncertainty based on predicted demand for goods or services.

Tyms uses this feature to estimate the projected income and projected expenses of the business as this is an important part of the business planning process because it helps inform decision-making.

18. BUSINESS

As Tyms caters for any type of business, it has the features which allows the business to input various details about itself. This information reflects on the invoice to give a business branding effect. These information include business logo, business name, business tag, a short description on the activities of the business, business website, business phone number, Business industry, and social media account. These features are tailor made for invoices and receipts.

The user should ensure that there are no misrepresentations of facts.

18. 1 Add Business

For better record purposes and also for the generation of a well detailed invoice, the user is to provide the information of its Business or person involved in the transaction. In doing this the “Add Business” tab enables information such as the Business name, email, phone number and industry the business falls under to be imputed and saved.

18.2 Manage Currency

Under this feature, the user can select any currency of choice from the several dropdowns of currencies available on Tyms Book and the equivalent is to be imputed by the user. Kindly note that any update on the exchange rate will be done by Tyms.

18.3 Team

Tyms allows the sole owner to add team members to the app. This helps in division of labor and managing the platform. In cases where team members are added, the user can either restrict or give access to team members on the features on the app. This helps to promote non-disclosure of important activities of businesses on the app.

18.4 Branches And Departments

Tyms also makes provision for a user to add various branches and departments as co-users and managers on the app. Through this, the overall financials of the branches can be unified on the app.

19. PAYMENT

The user shall pay the Subscription Fees for each Subscription Period and all payments will be made through third-party payment providers.The user will find details of their accepted payment methods on the relevant third-party payment providers’ payment page or as requested from the customer service.

Subject to the user paying the subscription fees in accordance with the provision of these terms, we hereby grant the user a non-exclusive, non-transferable right to use the services during the subscription periods. We therefore reserve the right to suspend and disable access to our Services if the user fails to pay any Subscription Fees.

20. NON-REFUND POLICY

Tyms operates on a subscription-based model, with options for either bi-annual or annual payments. Each business is therefore responsible for selecting the subscription plan that best suits its needs.

Please note that all payments made to Tyms are non-refundable. This non-refund policy applies regardless of whether the subscription is utilized or not, and in any other circumstances that may arise.

All payments made to Tyms are therefore final and Subscribers acknowledge and accept that no refunds, credits, or prorated adjustments will be issued for any unused portion of the subscription.

21. PRICING MODEL

Tyms is tailor made to offer and help businesses streamline their operations according to their needs. By this, it follows a specific pricing model and this determines what the customers/clients will have access to. This pricing model is designed to align with the value and features provided by the software.

Note that each pricing model is based on the number of users who will be accessing the software, number of transactions, data storage, streamlined operations and also the features to be accessible. Payments can either be made monthly or annually.

Note that this pricing is not specific to a group of businesses. Thus, each business can opt for any model found suitable for its operations.

Also, note that these prices are subject to change, and you will be notified of any price changes before your next subscription renewal.

22. SUPPORT.

At the top right corner of the app are icons that lead you directly to the customer care service. Here all your questions and concerns are attended to within a 24-48 hour timeline.

From these icons a user can also watch tutorials and request a demo for proper explanations.

23. MODIFICATIONS

Tyms may revise the terms of service at any time without notice. By using this website you are agreeing to be bound by the then version of these terms and service.

24. SERVICES

We shall provide the services to you on and subject to these terms. We will use commercially reasonable endeavors to make the services available at all times. If for any reason we need to interrupt the services for exceptional, unscheduled maintenance, we will use reasonable methods to publish advance notice of such interruption on our website.

25. END OF SERVICE

The User may terminate our Services at any time by closing the account or reaching us at contact@tyms.io The user’s subscription to the Services will terminate at the end of the Subscription Period in which notice is received by us.

26. INDEMNIFICATION

The User undertakes to indemnify Tyms, its Shareholders and Partners, against and for any loss, claims, expenses (including legal costs and attorney fees) caused by your default to our terms and conditions or any other damage that may be caused by your misuse of the Website/Application.

27. DISCLAIMERS

Your use of Tyms’s products and services on its website/Application, and the data supplied to us is at your sole discretion. Tyms website and all content therein are provided to you as they become available and are not subject to any warranties or quality assurance.

Tyms expressly disclaims all warranties of any kind, relating to its website, content and/or user information, including the warranty of title, User Ability, fitness for a particular purpose, non-infringement of proprietary rights and course of performance

As it relates to its website or products and services, Tyms disclaims all Liabilities regarding the availability, security, accuracy, reliability, timeliness and performance of its website, content and user information. Tyms also disclaims that its website will be error-free and free from electronic viruses.

If a provision of This Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

28. Frequently asked Questions (FAQ)

Here are some questions that may bother your mind.

Is the information collected through the Tyms Service secure?

At Tyms, your information's security is our top priority. We are ISO 27001 and SOC 2 Type 2 certified, adhering to the highest global standards for information security. We implement rigorous physical, electronic, and managerial measures to safeguard your data, prevent unauthorized access, and ensure its proper use. While we strive to provide the highest level of protection, no security system is completely infallible. Rest assured, we use the most reasonable and advanced efforts to protect your personal information.

How does the AI feature on Tyms relate to privacy?

Tyms integrates AI services provided by OpenAI to automatically execute user instructions, such as recording, generating, adding, or removing records. These instructions are exclusively given by the user and not by Tyms on the user's behalf. OpenAI, as a third-party service provider, is responsible for maintaining the security and confidentiality of the data transmitted to it. Users are encouraged to review OpenAI’s privacy policy and terms of service for detailed information on how their data is handled.

Can I update or correct my information?

If you are a Tyms user, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to you.

You may contact us in order to update or correct your information, change your preferences with respect to communications and other information you receive from us, or receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Note that while we continually strive to ensure that our systems and controls are updated to reflect technological changes, you as a user should also help us to keep your information secure by ensuring that any user name or password in relation to our online services is kept strictly confidential to you and not be made available to any other person. When a foul play is noticed on your account you should stop using the account and notify us immediately.

Also, if you communicate with us using a non-secure mechanism, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.

4. Are there forms to fill for data access request and Data Deletion

In cases where migration is required or a user chooses to delete their account on Tyms, clients are advised to contact the Tyms support center at contact@tyms.io. Relevant forms are available upon request.

Tyms Terms of Service